Last updated 26 July 2026

Privacy notice

We collect only the information needed to answer inquiries, run accounts and rewards, and handle orders.

Information we collect

When you create an account or place an order, we may receive your name, email address, phone number, delivery address, area, order details, and notes. The cart is stored in your browser until you remove it.

Basic technical information may also be processed by our hosting provider to keep the site secure and working.

How we use it

We use the information to provide support, verify and fulfil orders, maintain account history, calculate reward points, prevent misuse, and meet legal obligations.

We do not sell customer information.

Storage and service providers

The website is hosted on Vercel and account and order records are stored in a managed database. These providers process data only as needed to provide their services.

Records are kept only as long as they are needed for orders, customer service, security, accounting, or legal requirements.

Your choices

You can ask to access, correct, or delete personal information by emailing support. Some order records may need to be retained where the law requires it.

Questions? Email support@kratomthailand.com or use the contact page.

Contact us