Delivery and returns

Orders are sent with tracked delivery in Thailand. The delivery charge and expected timing are confirmed after we review the address, stock, and complete cart.

Tracking information is shared after dispatch. Delivery times are estimates and may change because of the carrier, destination, weather, or public holidays.

Please provide a complete address and reachable phone number. Contact support immediately if anything is wrong; an address may not be changeable after dispatch.

Contact support promptly with the order number and clear photos of the parcel and product. We will review the carrier record and the order before confirming the appropriate replacement, refund, or other solution.

Do not send a product back without contacting support first. Return eligibility depends on the product condition, packaging, and applicable consumer law. Opened botanical products cannot normally be resold.